Our Story | Grand Design

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Our Story

We Strive For Nothing Less Than Customers For Life!

Thank you for taking the time to look at Grand Design RV.  We would like to share some insights into what sets Grand Design RV Company apart from all other RV manufacturers and why this difference is important to you.

We were part of the ownership and leadership team of the largest travel trailer and fifth wheel manufacturer in the world. While proud of this accomplishment, it became difficult to stay in touch with customers, employees, and ultimately the quality of the final product. It was obvious there was a better way.

In 2012, we started with a blank canvas to pursue that better way, a different way, than what had been done before. A company whose culture requires a long-term, personal connection with our customers, employees, and dealers – that company is Grand Design RV. Our business model of doing the right thing has led us to unparalleled years of growth.

LONG TERM VALUE  Everything we do at our company is designed to build long-term value in what we offer our customers, “more features and superior value for your dollar.”

CUSTOMER FOCUS  Our focus, from the very first day we opened our doors, revolves around our customers. Your satisfaction is our future.

STAYING CONNECTED  Magic happens when the CEO and Senior Management actively work with the production facilities to help build the team and develop products.

EXPERIENCED WORKFORCE  Our local workforce has been hand-picked and has an excellent reputation for second-to-none industry craftsmanship.

CLASS-LEADING WARRANTY  We back every one of our coaches with a 3-year limited structural warranty.

RAISING THE QUALITY BAR  We put every Grand Design RV through a series of quality inspection gates during the manufacturing process. Once completed, the unit undergoes a comprehensive “final finish” inspection. At this point, most manufacturers ship their coaches to the dealer for retail sale. We aren’t most manufacturers. Every one of our coaches is moved to a PDI (Pre-Delivery Inspection) area where they are put through a rigorous 300+ point inspection checklist. It is only after PDI certification that we deem a unit ready to ship to our dealers.

SUPERIOR SERVICE anything built by humans that travels down the open road is subject to issues. It’s how those issues are addressed that make Grand Design stand out. Don’t just take our word for it, visit the independent Grand Design Owners page (Grand Design RV Owners) on Facebook and see for yourself. We take care of our customers after the sale. An informed customer will be a Grand Design customer!

At Grand Design our goal is simple – continue leading the industry with quality products while improving the customer’s RV experience before, during and after the sale. We strive for nothing less than customers for life and we would be honored to personally welcome you to the Grand Design RV family!

Warmest Regards,

Don Clark, President, CEO

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